The Heirloom Pet Co. Back

Terms of Service

Last updated September 2026

Placing an order

An order is confirmed once your payment has been received. You'll get a confirmation with the size, frame, and shipping address you chose. Please check those details carefully — we begin work quickly.

Your photo

By uploading a photo you confirm you have the right to use it. You keep ownership of your photo; you grant us permission to use it to create your portrait.

Digital previews

The preview shown in the portrait designer is an instant digital impression, created to help you picture the finished piece. Your final artwork is prepared by our studio and small natural variations are part of the hand-finished character.

Pricing and delivery

Prices are shown in US dollars at checkout: 8×10 is $89, 11×14 is $129, and 16×20 is $165. We share a tracking number as soon as your portrait is handed to the courier.

Contacting us

Questions about an order? Reply to your confirmation email and we'll help.